Pricing is shown clearly before payment. Payments are one-off payments, not subscriptions.
My Name Changed begins processing orders shortly after purchase. By placing an order, you are asking us to start processing your selected name change updates straight away, including during the 14-day statutory cancellation period.
If you’ve bought a voucher, we don’t start work until it’s redeemed. See Vouchers and gifts.
Because we start work quickly, some or all of your selected updates may already have been prepared, sent or submitted by the time you contact us.
If you cancel before we have started any work on your order, we will provide a full refund.
If you cancel after work has started but before we have completed the service, we will stop any remaining work where reasonably possible. Any refund may be reduced by a reasonable amount to reflect the proportion of the service already provided.
For the purposes of these terms, our service is considered complete once My Name Changed has completed the work included in your order. This may include:
Preparing and submitting name change requests
Sending letters, emails or notifications to selected organisations
Preparing forms, documents or supporting paperwork
Preparing and sending any packs or instructions requiring action from you
Our service does not remain incomplete simply because an organisation is still processing an update after we have submitted it.
Once our service has been fully completed, your 14-day right to cancel will end. A refund will not normally be available simply because you later change your mind about changing your name.
Once an update has been sent or submitted to an organisation, we may not be able to stop, recall or withdraw it.
Refunds are not normally provided where an issue is caused by:
Incorrect or incomplete information supplied by you
A change to your name, details or instructions after we have started processing your order
Paperwork not being signed, completed or submitted as instructed
Processing delays, decisions or changing requirements of third-party organisations
Post or documents being lost or delayed by a third party
If something has gone wrong because of an error in work completed by My Name Changed, our Free-Fix Promise will apply. We will correct the affected work at no additional charge and, where appropriate, may also provide a full or partial refund in accordance with your statutory rights.
If you change your mind about changing your name after we have completed the service and would like help reversing updates already processed, or changing your name again, we may be able to provide this as a separate service and additional charges may apply.
To cancel an order that has not yet been completed, please contact us at hello@mynamechanged.com as soon as possible.
This section does not affect any other rights you have under consumer law.
We offer two types of voucher: gift vouchers, bought for someone else, and Save the Name vouchers, bought for yourself to use later.
Each voucher covers one full My Name Changed service for the number of people shown when you bought it.
Vouchers don’t expire. Use yours whenever you’re ready.
A voucher covers the My Name Changed service as it is when you redeem it, including the organisations and processes we support at that time.
Your voucher covers our service fee only. Some organisations charge their own fees, for example the Passport Office’s application fee. These aren’t included in the voucher. If you choose an update that comes with an official fee, you’ll pay that fee separately when you redeem.
The price is locked when you buy. If our price goes up before you use your voucher, you’re still covered. If it goes down, we won’t refund the difference.
We don’t start any work until a voucher is redeemed. You can cancel within 14 days of buying for a full refund. After that, you can still ask for a refund at any time before the voucher has been used. Refunds for gift vouchers go to the person who bought them.
You can pass a voucher on to someone else. Just let us know at hello@mynamechanged.com so we can update our records.
Lost your code? Email us and we’ll resend it.
Vouchers can’t be exchanged for cash, except as a refund under this section.
Once a voucher is redeemed, it becomes a normal order and the rest of these terms apply, including section 04, from that point.
If an organisation rejects, returns or asks for corrected paperwork because of an error in something My Name Changed prepared for you, we will correct the affected paperwork at no additional charge.
This includes errors such as:
information being copied incorrectly by us
the wrong form, letter or document being prepared
required information being omitted from paperwork we prepared
incorrect instructions being provided by us
replacement paperwork being required because of an error in our work
Where necessary, we will also prepare and send replacement paperwork or a replacement pack at no additional cost.
The Free-Fix Promise does not apply where the issue is caused by:
incorrect or incomplete information supplied by you
a change to your details or instructions after we have completed the work
paperwork not being signed, completed or submitted as instructed
documents or post being lost or delayed by a third party
processing delays or decisions made by the organisation receiving the update
documents or evidence required from you not being provided
If an error made by My Name Changed directly causes you to incur an unavoidable additional fee from an organisation, please contact us. Where the fee is a direct result of our error, we will reimburse the reasonable evidenced cost.