Terms & Conditions.
Terms & Conditions.
We’ve tried to keep these terms clear, fair and readable. They explain what’s included in the service, what we’re responsible for, and a few practical things customers should know before using My Name Changed.
We’ve tried to keep these terms clear, fair and readable. They explain what’s included in the service, what we’re responsible for, and a few practical things customers should know before using My Name Changed.
──────── The important stuff ────────
─ The important stuff ─
01.
01.
Using the service.
Using the service.
By using My Name Changed, you confirm that the information and documents you provide are accurate and belong to you.
You must only submit information and requests relating to your own name change or a name change you are legally authorised to manage.
By using My Name Changed, you confirm that the information and documents you provide are accurate and belong to you.
You must only submit information and requests relating to your own name change or a name change you are legally authorised to manage.
02.
02.
What’s included.
What’s included.
My Name Changed helps customers update their name with selected organisations and services.
Depending on the updates chosen, this may include:
Preparing documents, letters or supporting paperwork
Generating letters of authority
Processing selected updates on your behalf where possible
Providing instructions for updates that require customer action
Sending letters or documents to organisations
By signing a Letter of Authority where required, customers authorise My Name Changed to contact selected organisations on their behalf for the purpose of processing requested name change updates.
Some organisations may contact you directly to confirm or complete updates, including by email, phone or post.
Some updates, including DVLA updates, may still require customers to post documents or complete actions directly themselves. Where this applies, My Name Changed will provide the documents, instructions and materials needed for customers to complete and post required documents themselves. Customers remain responsible for posting any required original documents directly to the relevant organisation.
My Name Changed helps customers update their name with selected organisations and services.
Depending on the updates chosen, this may include:
Preparing documents, letters or supporting paperwork
Generating letters of authority
Processing selected updates on your behalf where possible
Providing instructions for updates that require customer action
Sending letters or documents to organisations
By signing a Letter of Authority where required, customers authorise My Name Changed to contact selected organisations on their behalf for the purpose of processing requested name change updates.
Some organisations may contact you directly to confirm or complete updates, including by email, phone or post.
Some updates, including DVLA updates, may still require customers to post documents or complete actions directly themselves. Where this applies, My Name Changed will provide the documents, instructions and materials needed for customers to complete and post required documents themselves. Customers remain responsible for posting any required original documents directly to the relevant organisation.
03.
03.
What’s not included.
What’s not included.
My Name Changed only processes updates for organisations and services currently available within the platform at the time of purchase.
We’ve tested the services included in the platform and built the process around the requirements those organisations currently accept.
Occasionally, organisations may ask for additional confirmation or refuse an update due to internal policies, individual staff interpretation or changing processes outside of our control.
If you believe an update has not been completed correctly, please let us know and we’ll do our best to help resolve or chase it.
Our service only covers the organisations and updates explicitly selected during checkout.
My Name Changed is an independent service and is not affiliated with the DVLA, HMRC or any organisation we help customers contact.
My Name Changed only processes updates for organisations and services currently available within the platform at the time of purchase.
We’ve tested the services included in the platform and built the process around the requirements those organisations currently accept.
Occasionally, organisations may ask for additional confirmation or refuse an update due to internal policies, individual staff interpretation or changing processes outside of our control.
If you believe an update has not been completed correctly, please let us know and we’ll do our best to help resolve or chase it.
Our service only covers the organisations and updates explicitly selected during checkout.
My Name Changed is an independent service and is not affiliated with the DVLA, HMRC or any organisation we help customers contact.
04.
04.
Payments and pricing.
Payments and pricing.
Pricing is shown clearly before payment, including during checkout. Payments are one-off payments, not subscriptions.
By purchasing the service, customers agree for work to begin after checkout.
Because work begins shortly after purchase, refunds are not usually available once work has started, including where:
You change your mind
Incorrect information or documents were provided by the customer
Delays or issues are caused by third-party organisations outside of our control
If we make a mistake, we’ll do our best to put it right fairly, including refunds where appropriate.
Pricing is shown clearly before payment, including during checkout. Payments are one-off payments, not subscriptions.
By purchasing the service, customers agree for work to begin after checkout.
Because work begins shortly after purchase, refunds are not usually available once work has started, including where:
You change your mind
Incorrect information or documents were provided by the customer
Delays or issues are caused by third-party organisations outside of our control
If we make a mistake, we’ll do our best to put it right fairly, including refunds where appropriate.
05.
05.
Timings and delays.
Timings and delays.
We aim to begin processing updates as soon as possible after your Letter of Authority and required documents have been signed and received where required.
We’ll send updates to selected organisations as quickly as reasonably possible, but completion times will vary depending on the organisation involved.
Some organisations may process updates within days, while others may take several weeks depending on their internal systems and requirements.
Once updates have been sent, processing times, delays and responses are outside of our control and depend on the organisation receiving the request.
If you believe your name has not been updated correctly, please let us know and we’ll do our best to follow up or help resolve the issue.
Refunds will not be provided for delays caused by third-party organisations.
Our service works similarly to sending a legitimate name change request directly yourself. We simply help manage, organise and streamline the process for you.
Customers remain responsible for responding to any direct communication or requests sent by organisations where further action is required.
We aim to begin processing updates as soon as possible after your Letter of Authority and required documents have been signed and received where required.
We’ll send updates to selected organisations as quickly as reasonably possible, but completion times will vary depending on the organisation involved.
Some organisations may process updates within days, while others may take several weeks depending on their internal systems and requirements.
Once updates have been sent, processing times, delays and responses are outside of our control and depend on the organisation receiving the request.
If you believe your name has not been updated correctly, please let us know and we’ll do our best to follow up or help resolve the issue.
Refunds will not be provided for delays caused by third-party organisations.
Our service works similarly to sending a legitimate name change request directly yourself. We simply help manage, organise and streamline the process for you.
Customers remain responsible for responding to any direct communication or requests sent by organisations where further action is required.
06.
06.
Customer responsibilities.
Customer responsibilities.
Customers are responsible for:
Providing accurate information
Supplying valid documents where required
Checking information before submission
Completing actions that legally require the customer directly
Responding to requests or communications sent directly by organisations where further action is required.
Customers are responsible for ensuring they have access to the email address, phone number or postal address used during the update process.
Any uploaded documents or photos must be clear, readable and accurate. If poor-quality or incomplete documents are provided, this may delay processing or prevent updates from being processed correctly.
Scanned copies are preferred where possible, although clear photos are accepted.
Customers are responsible for:
Providing accurate information
Supplying valid documents where required
Checking information before submission
Completing actions that legally require the customer directly
Responding to requests or communications sent directly by organisations where further action is required.
Customers are responsible for ensuring they have access to the email address, phone number or postal address used during the update process.
Any uploaded documents or photos must be clear, readable and accurate. If poor-quality or incomplete documents are provided, this may delay processing or prevent updates from being processed correctly.
Scanned copies are preferred where possible, although clear photos are accepted.
07.
07.
Changes to the service.
Changes to the service.
My Name Changed may update, improve, add or remove parts of the service over time, including supported organisations, processes or features.
My Name Changed may update, improve, add or remove parts of the service over time, including supported organisations, processes or features.
08.
08.
Organisation changes.
Organisation changes.
Organisations may change their name change processes, requirements or contact methods at any time. My Name Changed may update supported services, workflows or requirements over time to reflect these changes.
Organisations may change their name change processes, requirements or contact methods at any time. My Name Changed may update supported services, workflows or requirements over time to reflect these changes.
09.
09.
General guidance.
General guidance.
My Name Changed does not provide legal advice. Any guidance or information provided through the service is intended as general process guidance only and should not be considered legal advice.
My Name Changed does not provide legal advice. Any guidance or information provided through the service is intended as general process guidance only and should not be considered legal advice.
10.
10.
Contact us
Contact us
If you have questions about these terms or the service, please contact us at: hello@mynamechanged.com
If you have questions about these terms or the service, please contact us at: hello@mynamechanged.com
We’d always rather explain things clearly than hide behind confusing legal wording.
We’d always rather explain things clearly than hide behind confusing legal wording.
Built carefully in the UK.
Company Registration Number: 16982980
ICO Registration Number: ZC097416
Registered Office: Ground Floor, Radley House, Richardshaw Road, LS28 6LE